Refund policy

Returns

If, for any reason, you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days of the purchase date, and we will gladly provide a refund, replacement, or credit at our discretion.

Return Requirements

• All authorized returns must be in the original packaging, complete with all pieces and documents included. Otherwise, the return will be deemed ineligible, and no refund, exchange, or credit will be issued.
• The customer is responsible for the package(s) while in his/her possession until the item(s) are picked up by the carrier.

Restocking Fee

• A 20% restocking fee will be charged on all authorized returns.

Shipping Charges

• Shipping and handling fees are non-refundable.
• Shipping is non-refundable.

Non-Returnable Items

No cancellation, refund, exchange, or credit will be issued on:

• Used parts
• Modified parts
• Painted parts
• Special order parts
• Custom-ordered parts

Replacements

On occasion, the wrong items are shipped. TruFiber reserves the right to either receive the wrong item back or request photos/videos of the item's destruction beyond repair.

Once the wrong item is returned or the destruction photos are approved, TruFiber will then ship a replacement item.