Shipping policy

Freight Shipping

We use many different trucking companies to ship our products. Some are more reliable than others, so we ask that you inspect your shipment(s) before signing the delivery receipt.

  • It is necessary to remove all packaging materials from the merchandise to inspect for freight damage, such as broken corners or punctures that may have been caused by a forklift.
  • If there are signs of damage, refuse the delivery and sign the delivery receipt as “DAMAGED,” then contact your seller immediately to file a damage claim.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

Ground Shipping

UPS is the primary carrier we use to ship all of our small packages. Occasionally, we use other carriers, such as USPS and FedEx.

All of our shipments are shipped from our main warehouse, which is located in Houston, Texas. All shipments can take up to 5-10 business days once they leave our warehouse, depending on the destination.

Shipping Costs and Delivery Times

  • Freight shipping: Cost ranges from $150-$295, and the delivery time can range between 5-10 business days.
  • UPS & USPS ground shipping: Cost ranges from $10-$95, and the delivery time can range between 5-10 business days.

Shipping prices and delivery times vary depending on the items and destinations.

Inspecting Your Delivery

All deliveries must be inspected at the time of delivery. If wrong or missing items occur, contact us immediately so we can resolve the situation.

Returns

If, for any reason, you are not completely satisfied with your purchase, you may return any item in its original condition within 30 days from the date of purchase, and we will gladly provide a refund, replacement, or credit at our own discretion.

  • All authorized returns must be in the original packaging, complete with all pieces and all documents included. Otherwise, the return will be deemed ineligible, in which case no refund, exchange, or credit will be issued.
  • A 20% restocking fee will be charged on all authorized returns.
  • Shipping is non-refundable.
  • No cancellation, refund, exchange, or credit will be issued on used parts, modified parts, painted parts, special-ordered parts, or custom-ordered parts.

Replacements

On occasion, the wrong items are shipped. TruFiber reserves the right to either get the wrong item back or request destruction photos of the item. Once the wrong item is returned or the destruction photos are approved, TruFiber will then ship a replacement item.

Questions

Questions about the Terms of Service should be sent to us at sales@trufiber.com.